Why is the Smart Hub so unreliable? Mine is constantly dropping, today Telus sent an email saying we had moved the Smart Hub and cut off our internet. We got this service for our cottage and are not there most of the time. The only resolution they pr...
Got a call from someone claiming to be from Telus, they knew my cell number, email address and backup number, also the telus account number. They wanted to give me a discount on my service, they wanted a number that was texted to me so they took cont...
I was told by Telus that I can receive SMS messages on my prepaid plan while traveling in Europe. If this is true does anyone know how to set up a phone to allow messages to be received? THX
On November 29, 2024 (Black Friday) I called into the telus to see what offers they had on that day for me to take advantage of as well establish a 5th line.The person I spoke with on the phone proposed a deal for me that would be $40 a month per lin...
My wife and I have been customers for close to 20 years, In March 2024, I signed a new two year agreement that included two 24-month equipment discounts for $5 and $10, valid through to March 2026. These discounts were removed in December 2024 withou...
Hi,I bought the Telus Business Plan for 4 Lines, I had been promised as below. (Bought on November 30)Each Line (Each Number)Pixel 9 Phonewith $ 0 Down + $ 0 per/monthPixel 3 Watchwith $ 0 Down + $ 0 per/monthwith 0 per month planSo Total I bought 4 ...
I subscribed to the old version of Stream + (Netflix, Apple TV, Discovery) and just switched to the new version. Once I subscribed to the new one, all the activation links worked, but it’s still the old one showing on my account. Do I need to cancel ...
Question....Im with Public Mobile and Telus bought Public Mobile ten years ago. My PM account number is 14 digits starting with "0000". To add telus as a payee on my online banking there are only 2 options, 8 digit and 10 digit account numbers. Can I...
Hello,Something very strange is happening with my account. I got a message, supposedly from TELUS, advising me that my 100 airtime minutes have expired, but when I check on the MyTELUS app it shows that I haven’t used any minutes. Any thoughts on wha...
I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the order for days on end.I called to follow up a couple o...
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