I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos ...
Placed an order on the 11th, it was processed on the 13th and was told it was going to ship today (the 17th) but so far nothing. I called customer service and they said they don’t have an ETA but it is in stock… there’s only a couple more working day...
I was charged the connection fee on 2 phones after I was told they would be waived, and it shows on my agreements the amount of each credit that wasn't applied. When I got my bill they charged me for both connection fees. The same thing happened the ...
I am unable to view the details of the credits posted to my billing Account. I have checked the Telus App and also tried by logging in to MyTelus through Telus website. The call centre agents are unable to tell the details of credits posted and my bi...
I cancelled the Telus smart Hub in October of 2023 as Telus brought fiber optic line to my neighbourhood. Eight months later, I receive a collection notice from MetCredit Agency for the unpaid account. The account was cancelled with NO money owing. T...
I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00). Some points:I have an iPhoneI did have cellular turned on (to be reachable during emergencies)Data roaming was OFFI ...
Hello,This is about my 10th time trying to get help with this subject. No one will help or answer, thus far. I started a new mobility subscription with the added on subscription plan with Prime, Disney, Telus movies and Netflix, I was able to set up ...
What is happening, my price match request has been unanswered for 2 weeks now. And when trying to schedule even a call through regular call center I simply never received any call at the scheduled times.
My account got suspended as my plan was late being paid because I was over seas traveling. I have paid my bill and my account is still suspended. Please help me unsuspend my account so I can use it. I am traveling and can not get access to any of my ...
I have been with Telus for over 2years and my experience with them is horrible. Network is extremely bad despite the fact that you have 100gb unlimited Canada - US. Frequent times of disconnection and unstable connection and try new locations while I...
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