Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Cellular Apple Watch Call Forwarding Charges

I have an iPhone with an unlimited 40 - unlimited nationwide plan, and a cellular Apple Watch with a OneNumber Unlimited Access plan. When I first got this, my understanding was that I could use my watch to place and receive phone calls. But whenever...

Help

Your account type does not support online transactions. To continue, please visit your nearest TELUS store.Wtf?

Gggujii by Neighbour
  • 360 Views
  • 1 replies
  • 0 kudos

eSim

Dear Telus,I am writing to express my frustration with the prolonged delay in transferring my regular SIM to an eSIM. It has been over 15 days since I initiated the request, and despite repeated follow-ups, I keep receiving the same response: "We are...

Dimpal by Neighbour
  • 1225 Views
  • 6 replies
  • 0 kudos

Change yearly prepaid plan

I'm on the $100/year plan with promotion but I see now the same plan has the same promotion but with 2gb data. I'm trying to get a hold of someone on chat but I can not get a hold of someone. English is not very good so I prefer chat instead of callb...

BarbKW by Neighbour
  • 437 Views
  • 1 replies
  • 0 kudos

Wrong pricing

I'm not the mobility users but my friend told me he just got a promotion email with the wrong price.

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Kimby by Neighbour
  • 458 Views
  • 2 replies
  • 0 kudos

I want to cancel

How do I get a hold of a real human to cancel my account? The chat bot is not helpful. Asked for phone and offered an appointment the following day. im trying to cancel. How do i do that without going to the store location?

Bored by Neighbour
  • 364 Views
  • 1 replies
  • 0 kudos

4G or NOTHING?

I live in the sticks with no other internet except my hot-spot, no low-speed data coverage and my contract says so many GB's worth of high speed data after which it's low-speed. The problem is that there is NO low-speed data service. This amounts to ...

gone by Organizer
  • 668 Views
  • 3 replies
  • 0 kudos
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