CallerID
Is there a way to dial something to turn caller id on for one call when it is normally off on the mobile phone? It is normally off for security reasons.
Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Customer
I am so pissed! Been on hold now for over 2 hours and 50 mins as I a being transferred to a 3rd department within Telus mobility! Trying to migrate one business account to a personal prepaid account. Waited 15 mins for business customer service who s...
Pay as you go phone gives message "this phone does not have a plan" or
There are insufficient funds in the account" when you try to make a call. There is plenty of money in the account. When you try to call the number it goes straight to voicemail. This phone is set up on autotop up, has been for months, nothing has cha...
Activation email for stream+ Telus films error
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
My TELUS App Issues!!
What have you done to the my TELUS app. I am on the app trying to view my mobility bill and 1. I am redirected to My TELUS Web (with a not "Let's redirect you for a better experience and access to all features, manage this account on My TELUS web") I...
billing
Does anyone get correct billing that team members keep making worse. I'm at the point where I seriously think they are lying to me to get me of the phone. I keep complaining that they are adding charges and they lie about how much I owe. I pay it off...
Billing Investigations
Good Day,I received an unacceptable response via email when I requested a phone call to discuss the up charging on my bill.Please provide an email to contact.
Acceptable wait times?
I am looking for a Telus employee to help me understand what is considered an acceptable wait time on the phone for EPP. And if someone could please contact me!@Anonymous frustratedly Ryan
Will we be charged for email if we change from Telus to Koodo?
When we lived in BC we had home internet and mobility plans with Telus. When we moved to Nova Scotia, we kept our Telus mobility plans but changed our internet to Bell because there was no Telus home internet service here. To keep our emails, Telus c...
Resolved! Starlink Direct to Cell
Enable Starlink Direct to Cell in remote areas this can be a huge improvement. If Starlink comes out with a phone plan they may take customers but if you integrate Starlink into your network there would be no reason to leave.
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