Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Web Store Team - on hold for over 2 hours now

Is there anyone working today? I have been sitting on hold waiting for an agent for over 2 hours today. Between Thursday and Friday I was on the phone for 7:10 min with the agents without a resolution to the issue. What's happening with Telus?

BM2583 by Neighbour
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  • 1 replies
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Price match

I get a link to the price match garuntes form that takes me back to the main help page no form. I've called in twice, spent 6 hours on hold and no one will help me. Does the program still exist? Does anyone have access to the form?

Resolved! Prepaid Mobile Plan

Hi,Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th. I have been unable to send or receive and messages since. Was not ...

ISMack by Neighbour
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  • 5 replies
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Linking my account to Disney etc?

I signed up for stream plus. It’s an extremely frustrating process to link each service. Can’t there be a simple way instead of jumping through hoops??!? anyways i have a disney account. How do I link my Telus account to Disney?

Mapleleaf by Friendly Neighbour
  • 85 Views
  • 0 replies
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Mobility Activation Nightmare when dealing with Te

After numerous calls from Telus to return my mobility services I decided I was going to do that. In My Telus they provided an offer that was hard to pass and I used the online tool to apply and selected to bring back my device. The tool did not allow...

BM2583 by Neighbour
  • 385 Views
  • 3 replies
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Customer Service Complaint

I am a Telus internet customer and was trying to move my cell phones (3) to Telus only to run into an incomprehensible cluster. I was already logged into My Telus and placed the order online only to be asked to log in again during the order, which I ...

Gerry- by Neighbour
  • 180 Views
  • 1 replies
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Resolved! Promotional Scam?

Had a call from Telus number 1-866-558-2273. Offered me new Iphone 16 pro max with unlimited Canada/US calling and 1000 intl. minutes. sent me and email at saleperson@telusmanagement.com. Wondering if this was a legit call to stir up business, he did...

Satelite TV Oiler games often frame jerky

The other night (Sat.) the prerecorded game was chunky SNETW and I now know it's not my cables etc. Since I was close to live I jumped ahead to live and searched for other stations having Hockey Night in Canada - all were jerky until I hit CBCHD and ...

Telus TV Login Failed

I have seen this question, but no solution.I have updated, deleted, re-installed the Telus TV app on our iPads...It won't even let me enter our username and password...as soon as I click to do so, it comes up with "LOGIN FAILED. THE APP CAN'T CONNECT...

Av3rill by Neighbour
  • 190 Views
  • 2 replies
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