Mobility Services
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Customer Service Complaint

I am a Telus internet customer and was trying to move my cell phones (3) to Telus only to run into an incomprehensible cluster. I was already logged into My Telus and placed the order online only to be asked to log in again during the order, which I ...

Gerry- by Neighbour
  • 190 Views
  • 1 replies
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Resolved! Promotional Scam?

Had a call from Telus number 1-866-558-2273. Offered me new Iphone 16 pro max with unlimited Canada/US calling and 1000 intl. minutes. sent me and email at saleperson@telusmanagement.com. Wondering if this was a legit call to stir up business, he did...

Satelite TV Oiler games often frame jerky

The other night (Sat.) the prerecorded game was chunky SNETW and I now know it's not my cables etc. Since I was close to live I jumped ahead to live and searched for other stations having Hockey Night in Canada - all were jerky until I hit CBCHD and ...

Telus TV Login Failed

I have seen this question, but no solution.I have updated, deleted, re-installed the Telus TV app on our iPads...It won't even let me enter our username and password...as soon as I click to do so, it comes up with "LOGIN FAILED. THE APP CAN'T CONNECT...

Av3rill by Neighbour
  • 210 Views
  • 2 replies
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Call from Telus? 1-833-323-3363

Got a phone call from 1-833-323-3363. It came up on my phone as "Telus" but also "suspected spam". I answered and said "Hello" and no one responded for 3-4 seconds. Having worked in a call center, I know that pause is the system connecting my call to...

DMac9999 by Neighbour
  • 483 Views
  • 1 replies
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Resolved! Service Agreement

I recently signed up but never received a service agreement, I have chatted and called but no one seems to know why or ? I have signed up with a few providers over the years, always received an agreement. Just seems weird. I am on a bring your own ph...

nash211 by Advisor
  • 277 Views
  • 3 replies
  • 0 kudos

Cancel order

I have tried to make an order for a mobility plan via Shopify EPP program. But the experience is nothing but frustrating! - When making the order with the sales on the phone, I was asked to check my identity. However, the identity software cannot ali...

bocciolo by Neighbour
  • 184 Views
  • 1 replies
  • 0 kudos

Stream+ activation cancellation issue

Hi there,I have been using Stream+ for 2 months. I tried to cancel my subscription on January 30th. But after clicking 'Manage Subscriptions, ' it shows an error: "Sorry, your subscriptions list is not available at this time. Please try again or chec...

mehedi00 by Neighbour
  • 354 Views
  • 4 replies
  • 0 kudos

30 day Europe Pass - Extra charges

Hi all, hopefully someone has some insight. I purchased a 30 day easy roam pass ($60 for 30 days of using my plan as normal abroad - in Europe). This was triggered Feb 20; so 30 days later should bring us to March 22. Walked outside today, and within...

Canada12 by Neighbour
  • 349 Views
  • 0 replies
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