Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
hello, I'm in the process of getting scammed by Telus smartphone security loyalty team. In January I agreed to a quote with the loyalty department. They said the technician will evaluate your home and you can decide if you want to proceed with the in...
Hi there! I moved into a new home in September 2024 - we noticed there was a pre-existing Telus security system, and the owners did leave information (a PIN number) but it doesn't appear to work. How do we go about switching the account to us?
It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine, if someone would answer the phone..... Has anyone...
Every month there’s a mistake of some kind. Every time I contact Customer Service or Support, the rep, where ever in the world they are, make my changes, we agree on the changes, but the very next month I’m billed without that current mistake being c...
My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...
A Telus agent by the name of Clay (whose number is conveniently not working anymore) came to our house and two phone plans + home security in the range of $110. Of course we said yes to this offer. Recently we got a call from a COLLECTION AGENCY tell...
When I try to lock or unlock my smart home lock, it spins quite a few times until it engages. It lock fine when you lock it with the door open.
Been paying for monitored security for 3.5 years. An alarm went off today and Telus called to let me know but told me they wouldn’t go check on it but could call the police. I can also check my app and call the police. This service is a scam / mislea...
I recently received a call from someone claiming to be a representative from Telus technical support, informing me that there was a supposed security issue linked to my account or device. The caller sounded convincing and insisted that immediate acti...
Had a call from Telus Promotions offering a 40% discount on my services. They asked me what the amount of my last bill was to verify. I told them that they should have my information, but they replied "we are separate from billing, so we do not have ...
