Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Is it really 3 to 5 days for Subscription services support? That's what the contact form stated. With the discount on Telus Online Security, I ordered the "Complete" offering. I later decided to upgrade to the "Ultimate" plan and did it online. While...
Can someone tell me if my Telus security is capable of monitoring more than two door switches and one motion sensor? or does that require extra mo they cost?
I got a call from +17787452453said she has a great deal for fibre wifi and i get free one month trial. She asked me for my id number and I am not sure if the company usually asks for id before setting stuff up. She knew my address too. please can som...
Telus Customer service is truly HORRIBLE!!! For two weeks from 12 May 2025, i have spent countless hours each day on the phone with Telus' customer service. Never mind the long wait times, to get to speak to someone. Some of the agents are downright ...
App connection problems right away, no option to share access to cams between roommates, doorbell doesnt ring on one side of the house, notifications through the app are delayed and deliveries have left by the time I'm notified and now one camera com...
Hello, we are senior citizens and all of our motion detectors/sensors have been beeping incessantly for days, and are being bypassed. It started with one, then two, then three, before they all started beeping with error messages. When we called Telus...
I recently became a Telus customer . Out family was offered an outdoor camera ( n/c) upon becoming a Telus mobility customer . 10.00 a month - camera was free of charge 2 year commitment. Can cancel wishing the first 30 days . We received the camera ...
HiI've got charged for 3 months with an additional "Security system maintenance fee" however I'm still under a 5-year fixed price contract (includes the cost of the equipment).The contract says clearly that the service fees are fixed during the lengh...
I’ve had the system for 3+ years and all of a sudden it bypasses everything when I set any alarm. Whether I set the alarm to away or home, you can open the doors and no alarm goes off. How do I fix this? I’ve seen other customers posts about this, bu...
How do I set up the ADC-SG130Z Smart Gateway (aka Automation Hub) after a factory reset? The Telus installer had set it up with my 723 outdoor camera connected through the hub. But after the reset, Telus support techs have been unable to help. I get ...
