Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hello, I was literally scammed by a Telus employee who called me in October 2024 about an offer for a FREE Telus Home Security system. The employee assured me this is an offer to Koodo customers and I would receive the security system for no charge (...
Is 844-518-7852 a valid Telus Customer service phone number?
What is the point in having the alarm if someone rings the doorbell camera and it does not capture who is at the door. What am I supposed to do?
The telus apo was not working to disarm my alarm system.. opened front door and set alarm off.. the panel would not respond to my code, no option only to rip panel of the wall and throw it downstairs.. NOT ONE single call from telus.. ive been paying...
I wanted to update my emergency cal list and payment methods for ADT. ( I am a custom home security customer which means i own all my equipment originally with Prices Alarms. Suddently i could not access my security information at all and THERE IS NO...
They signed me up for security when i signed up for internet and tv saying it was a promotion and it would lower my overall bill. I didn't need it or want it, and i was told i never needed to use it. 2 years later i'm re-newing internet and tv and wa...
I want to control our alarm using Google home. My Google Home account IS linked to Telus Home Assistant but Google doesn't work. Unlinked the account, then relinked it, didn't get prompted to input the code on channel 9097 nor did I get a chance to n...
I just received a paper bill from Telus security saying I needed to update my payment info. I own my gear and my service has always been with Telus. But I have to log into myadt.ca - which now says they have no one with my information on file. I can'...
I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-12-31 06:0347. I no this cannot be a correct date an...
My mother has been paying for a home security system for probably more than 20 years. It started as ADT and Telus bought the company, mailed her new window stickers and continued to collect her monthly fee. Fast forward to now. My mother died, and wh...
