Home - TELUS Neighbourhood

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,204 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,910 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

563 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,663 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,296 Posts

Reporting Tampering With Telus Infrastructure

There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this to.

Sportsnet 4k

Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.

Bridging NH20T issue

Hello all:I just had PureFibre 3GB set up this week, replacing my previous Shaw/Rogers connection.I currently have a small PC with dual 2.5GB ethernet ports running OPNSense working as a router, and my other equipment connected behind that. It's been...

Late online order

Good day its nearly 2 weeks now iam waiting for my online order you phoned me twice you got my derails i was promised 5 working days what the exscuse now is this normal to take so long i feel like cancel my order and go somehere else

Telus Manager needed

I need my system cancelled immediately. The fire alarm has gone off 4 times now with no smoke or fire. Each time the fire department is dispatched. Saturday evening I opened my door and the fire alarm went off at the panel. I put in my code right awa...

Need help with custom AP setup

Hi there, I'm looking to switch out the Telus ISP provided routers to my own, specifically, the Unifi (ubiquiti) dream router 7. If anyone's curious, it's because of buffer bloat issues and wanting custom control. The problem is, my house is severely...

Unethical Business Practices, Misrepresentation, and GST Concerns

Telus has crystal clear: shareholder profits come first, customers come last. Once you’re locked into a contract, support evaporates. I fought through layers of escalation just to get a blatantly incorrect bill acknowledged and corrected—verbally con...

5G Capabilities

Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be n...

Theme Packs

I had to upgrade from my 7 theme packs package to an 11 theme packs package jyst to get HGTV, Bravo, and the Food Network back. Not happy Anyhow, I cannot see the Food Network under TV On Demand / Lifestyle and I cannot see Bravo under TV On Demand /...