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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128047 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58190 Views
  • 43 replies
  • 7 kudos

Telus Gmail

Until very recently, I have been using a third party app. (Live Mail, Samsung email) to sync my emails from Telus GMail. I am blocked from doing this now and have to use GMail without a third party app. Question: How can I reverse the order of a conv...

DonnaT by Neighbour
  • 297 Views
  • 1 replies
  • 0 kudos

Removal of aerial cables

I'm not a Telus home customer (but am a mobility customer) and do not intent do be. I have old Telus aerial lines running from the pole in the alley to my home and I'd like to know which department to talk to about having the lines taken down (or mov...

TELUS TV+ is now available on Fire TV

Great news, everyone. The TELUS TV+ app is now available for download on Amazon Fire TV, giving you even more ways to stream your favourite shows, movies, and live TV channels. Available on your Fire TV Stick, Fire TV Cube, and other compatible Fire ...

A-B by Community Manager
  • 398 Views
  • 2 replies
  • 1 kudos

Paradise TV Show Did Not Air On Monday Channel 210

Paradise tv show did not air as scheduled on Monday night at 5pm on channel 210 (CTV). The show Yes, Chef! played instead. I had my PVR set for 5pm so I missed out on the scheduled episode of Paradise. Why does this problem of missing and swapped out...

Pollock by Coach
  • 304 Views
  • 1 replies
  • 0 kudos

Poker Face Aired Ten Minutes Late Tonight (CityTV)

Poker Face was scheduled to begin at 8:10pm MST (CityTV) and my PVR was set to record. Turns out that the episode began at 8:00pm so the first 10 minutes of the show were lost. Why are these errors in scheduling and airing increasing in frequency? Th...

Pollock by Coach
  • 392 Views
  • 1 replies
  • 0 kudos

Decipher what connect app wifi means

 Can anyone help me decipher what the boost wifi symbols mean in the connect app. I have my network hub/modem in the basement and it has a boost wifi beside it hardwired in. Then I have a second boost on my main floor hardwired through Ethernet. Both...

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Mamayama by Neighbour
  • 478 Views
  • 1 replies
  • 0 kudos

Difficulty Cancelling Service; Website Errors

I want to cancel my service but I can't talk to a human. I have been on hold for two hours. I tried the chat bot, I tried ordering a new plan on their website but it just glitches out. I am so frustrated I just want out and there is no one available ...

katayoon by Neighbour
  • 956 Views
  • 2 replies
  • 0 kudos

Port Forwarding

in the new 192.168.1.41 login I cannot find any setting directing to advanced settings or anything of the sort I'm looking for port forwarding so I'm able to host dedicated servers

Shurii by Friendly Neighbour
  • 981 Views
  • 8 replies
  • 0 kudos

Pure Fibre Lake Bonavista

When will Pure Fibre be installed and operational in Lake Bonavista? I was initially told anywhere from 2023-2025. I have seen no activity in the communities north of Fish Creek to Anderson Road. No announcements either. My understanding is that cons...

PJ_LB by Neighbour
  • 760 Views
  • 1 replies
  • 0 kudos

Cookies Preference

Why does Telus not provide the option to choose cookie preferences like other web sites do? They have no option other than the dictatorial "accept"!

Tigi by Neighbour
  • 464 Views
  • 3 replies
  • 0 kudos
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