Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am ultimately trying to add a Nighthawk WiFi 6 wireless router to replace the Boost Hub.I would first like to say hello to all as from what I have read so far, there are quite a few very knowlegeable people here.. I am very new to telus but do have...
We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to c...
We recently switched to Telus and I'm trying to figure out how to connect a few of the Ethernet points to get full speed, i.e. 1.5GB vs. the max we're hitting now of 940MB. I'm trying to see if I'm missing something in my configuration or network set...
I am trying to cancel because the house I am moving to does not have the same internet condition, but they keep asking me to pay a penalty. I cannot change to optical LAN, and it is slower than the speed of a cell phone. If I cannot change to the sam...
Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.
I just want to congrats Telus to assign maintenance to a company with terrible managed company called "AFL". Look at FDH left opened in view royal area.Hundreds of customer may be in trouble if someone mess around FDH cords. It has been same for past...
I'm being charged HST on my Stream+ Subscription even though I live in BC. I've tried to get help through chat but have been given the runaround and when they try and call me, my phone just ignores it because it thinks Telus is spam (even though I ha...
A neighbour has 4 devices (2 laptops, 2 iPhones) that are supplied by their employer and managed by Telus' Fully Managed service. I discovered all 4 devices attached by wi-fi to my non-Telus home network. They all connected themselves at around 05:00...
It seemed simple enough, seemed my internet plan expired and the cost was out of control, I was being billed at $170 a month for internet 75. Brutal. So I tried to change online to no avail, and so I entered the dark world of the phone call. Surprisi...
Has anyone else, turned their tv off an night, and then the next morning, when you turn it back on, the time on the guide is frozen at 2:00am (or another weird time) and you can’t change channels or anything? This has happened the last couple morning...
