Telus made me an offer of a bill credit and waiver of remaining device balance if I renew for iPhone 16 series phone. But, when I try to order the phone, it wants me to pay the device balance and no mention of a bill credit. I’m scared to pull the tr...
i have UL international text messages. but can not send it. under usage summury. shows i send. but never received. both of my lines. too much problem with telus.
Telus has reported me to the credit bureau for a late payment on $0.36 cents.I was unware the amount was late, they never contacted me about it. It has impacting my credit score significantly. I have spoken to Customer Service many times and they say...
We recently moved 3 of our sales team over to Telus from Bell. We'd been assured that cell service was great in the prairie provinces, but that has certainly not been the case. Our staff are all located in the prairies (AB, SK, MB) and all 3 have had...
I am writing regarding my mobility account (#36001865), which currently reflects a credit balance of $147.28. This amount appears to be the result of an overpayment or billing adjustment following the closure of my account.As I am no longer a TELUS c...
I changed my number weeks ago. I can make and receive calls but the number has not changed in the settings and I cannot access my voicemail.
Hi,I’m currently living in Korea and haven’t used my phone at all, but my mobile bills for last month and this month are higher than usual. It seems I may have been overcharged for roaming services, which I did not use. This same issue happened last ...
On April 26th I was contacted by Telus/Koodo proportional call by following sales representative. The deal was for all four family cell phone subscription for a flat fee of CAD$25 per line without any connection fees. This is a monthly bill of CAD$10...
Hi I’m currently living in Korea. I haven’t used my phone at all. However, my phone bills are higher than my regular bills. Could you please fix this issue ASAP? This same thing happened last year and got resolved afterwards. Thanks!Maria
Dear Telus Customer Service, I am writing to formally request the immediate cancellation of two mobile lines on my Telus account . My recent experience attempting to cancel these lines on May 3 was frustrating and time-consuming. At 3:30 p.m., I visi...
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