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Resolved! Ticket# 11428687 - Need new Esim assigned

Just like the title states. I've done the heavy lifting for tech support but unfortunately they are just defaulting to script reading. I would LOVE someone to take a quick look at the ticket (11428687). Summary. Pixel Watch 3 cannot download Esim to ...

DioM by Neighbour
  • 442 Views
  • 1 replies
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Reception Issues with Business Lines

I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, pho...

lynxworx by Neighbour
  • 625 Views
  • 3 replies
  • 0 kudos

Service Difficulties

Here’s my experience:Have an order on its way now in transit.Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.Was transferred multiple times to multiple teams and agents with a promise of “a mess...

WallyZ by Neighbour
  • 499 Views
  • 3 replies
  • 0 kudos

Telus is trying to scam me

I made a Telus account about a year or 2 ago and now Telus is trying to send me to general credit services for making another account at during that time that I left unpaid and that doesn’t make sense because I don’t even recall making such account l...

vesper by Neighbour
  • 611 Views
  • 4 replies
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Resolved! Apple Watch cellular plan fails to activate on Koodo and Telus

Hello, I received an Apple Watch Series 10 (GPS + Cellular) that was purchased directly from Apple Store as a gift during Christmas. Since then, I've been unable to activate the cellular plan through the Apple Watch app despite multiple calls with bo...

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erickr by Neighbour
  • 1083 Views
  • 5 replies
  • 0 kudos

Koodo account deactivated

Hi,I bought a new Koodo sim card with a new number on 4th Jan 2025. Immediately after the sim was made active, I got a mail stating the service is cancelled. I rushed to the store again and they told there is a fraud alert set. They asked me to send ...

ayanch by Neighbour
  • 293 Views
  • 1 replies
  • 0 kudos

Unable to redeem 2 years of disney+

I recently moved to telus and I was offered 2 years of disney+ as part of the promotion. But when I try to redeem it once I login to my telus account it shows a charge of 12.99$ per month. How to fix this.

johnson1 by Neighbour
  • 504 Views
  • 3 replies
  • 0 kudos
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