Here is my first bill. - $45 for 200gb plan. Should have $5 off a month for 24 month- $70 activation fee. Should of been waved. - $35 month for pixel phone- $15 month for device protection. Should be waved. For 6th month. I should of receiving a 1 ti...
Does anyone know what the Telus Webstore hours are because I've called them twice and it's saying that they are closed at 11:30 in the morning.
I am looking to change a rate plan while I am under a 2 year contract (with a device). I spoke to one of the customer support person on the chat and they said it can be done without changing the contract. I later called to get this changed and suppor...
Hi there, I was provided with the instruction to go to www.telus.com/disneysubscription then select the plan with the purple banner "Redeem 24 months of Disney+ on us", which is the Disney+ standard plan. After selecting "Add now", it requires me to ...
Hello. My wife recently received her permanent residency in Canada. I thought for Christmas it would be nice to get her a new phone and a cellphone plan. I went to a Telus Connect store in Surrey, BC and said I wanted to add my wife to my Telus plan ...
Yesterday morning I called Telus to become a new plan member, transferring from Koodo. All was going well until I replied "yes" to the confirmation text saying I wanted to leave Koodo. My service was instantly cancelled and my call cut off. I have no...
My family and I have been with Telus for over 25 years for mobility (longer for home services). Over the last 5 years, cell signal has got progressively worse. Calls drop constantly from Chilliwack to Hope if we can even make the call to begin with (...
I'm trying to connect to my home network using a wireguard tunnel (from a Pixel 7 to a Ubiquiti UDM Pro) and, although the connection is established successfully, there is no data exchanged between my phone and my home network. Is Telus blocking wire...
I switched to telus for my mobile device plan a couple months ago. The technician who was setting up my apartment wifi convinced me to switch. He made a mistake and started setting up my mobility account under my roommates account (she was managing o...
Hello, Does anyone know how I can email or call a senior manager on a EPP upgrade nightmare. I sent an email to their management team but never heard back from them. On Nov 29, 2024 I went through the online EPP webstore and upgraded 2 lines. One pho...
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