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I purchased stream+ but it is not showing

I purchased stream+ with my internet a week ago at a discounted rate. It is not showing on my account to activate and I have not received any emails about it. My Telus internet is up and running. I have called in and keep getting into a french call c...

What should I do?

Here's a summary of the situation: 1. I had a number ending with 88802. It was replaced with a number ending with 7846.3. I wanted to move my old number to Telus Business Connect. They said number needs to be active. Last time similar change was done...

heartin by • Neighbour
  • 279 Views
  • 3 replies
  • 0 kudos

Europe 30 day Easy Roam Pass

I purchased the 30 day pass while in Europe and used it for 4 days. I returned to Canada for about a week and now I am planning to return to Europe. Counting consecutive days from when the pass was originally purchased, there is still about 15 days l...

hslawner by • Neighbour
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! Having trouble processing your transfer request

Why am I seeing this message every time I log into my account. I'm not transferring anything. " We're having trouble processing your transfer request. Please call us at 1-877-868-3587 and select 'resolve an issue ' when prompted. I am not transferrin...

Stream+ Disney Plus Asking for Payment

I recently subscribed to Stream+ and during activation I tried to setup Disney+ as a new subscriber however it didn't work and kept asking for payment. I called Telus support right away and the agent there wasn't very helpful, she stated on Telus' en...

Resolved! Roaming in Mexico doesn't work

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone m...

I own my iPhone; overcharged for plan

I just spent useless time with Telus loyalty. We, as a family have been customers for over 30 years (mobility, Pik, internet, security). We spend so much per month. I purchased my own iPhone at Apple but my mobility plan with Telus is the highest in ...

AMB55 by • Neighbour
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Avoiding Unexpected Charges on Prepaid Plans

Hi everyone, I’m currently on a Telus prepaid plan (Talk and Text 100) and want to make sure I don’t get hit with any unexpected charges. Specifically:If my account balance is $0, will Telus prevent me from making or receiving calls to avoid overage ...

Equipment Price Match Request- no response

@TELUS_Support I submitted an equipment price match request on Dec 31, 2024 and have not received any further updates. I received a text confirmation message on the day of submission stating that it would take approximately 15 business days to proces...

silca by • Neighbour
  • 328 Views
  • 3 replies
  • 1 kudos
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