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Prepaid plan but don't have BONUS100

Jacky0625
Neighbour

a month ago - last edited a month ago by Moderator

Hi, I just activated my $100/year prepaid plan, but the BONUS100 promotion was not applied to my account. Could you please help me activate this bonus? My phone number is *removed number for privacy reasons*
Thank you very much!

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2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

a month ago

Hi Jacky, we'd be happy to take a look into that for you and will send you a PM shortly.

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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jm3nd
Just Moved In
In response to TELUS_Support

23 hours ago

I have a similar problem.  Is it allowed to add my situation here?  We transferred my wife's phone last May 15 and yesterday we transferred my own phone at the same store for the same plan.  However, when I got home and checked my email, the confirmation sent to me did not mention the Unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations.  The website has it on, I believe the blackboard they had on the booth in the mall mentioned it too.  The email now mentioned 400 minutes of calls and 400 SMS.  Thank you for your help.

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