Cannot claim Telus rewards

[MGomez]

When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work.

I've tried different browsers, sign out and in and waited. Still the same message.

[TELUS_Support]

Hi there, can you send us a private message?

[MGomez]

Hi I sent the private message. Thanks

[TELUS_Support]

Got it, and just replied. Thanks!

[Tete333]

I’m having the same issue 

[TELUS_Support]

Hey @Tete333 - send us a message and we will be happy to help!

[Tete333]

How do I send a direct message 

[Tete333]

I figured out, sent a message 

[chester17]

I am also having the same issue.

[TELUS_Support]

Hi @chester17, which item are you trying to check out? 

[Tete333]

This was resolved

[MGomez]

How was it resolved? I still have the issue and support told me that I would need to wait for the "item" to be available 

[laurieft]

I'm having the same issue