Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Received a call saying that I was eligible for a 1-year 30% discount from 1-825-859-1264. They also said that they were offering that I use my loyalty points for a free watch. They were able to tell me my exact monthly bill amount and that I was part...
I am not sure if this is a Telus issue or TSN.The listings for Formula One events are often incorrect and makes it difficult to find the events and scheduled series recordings don't work due to the mismatch.For example, today's sprint race from Miami...
Hi @members or tech suport,Woul i be charged extra cost for enabling static ip address under local network setting or enabling public ip address in network access hun modem?
I cancelled my internet service in April and now the deal offer credits I received will now be charged to me. I already deleted my credit card information from the MyTelus site so I'm not sure if my card will still be charged on May 15 as indicated o...
Hello,I recently transitioned to a new month-to-month Telus internet plan. I was quoted $63/month, effective May 1 to May 31. However, my account still shows a charge of approximately $200 for the period April 28 to May 27. This results in 27 days of...
I was on the phone with tech support on Wednesday for an hour after losing signal on my pvr, we did all the troubleshooting and then a replacement pvr was sent. (This is the old equipment) I installed it this morning and had the same exact issue. The...
I just received a Telus bill in my inbox for May. I had cancelled my plan in April (initiated on April 3, within a week of installation). MyTelus shows my account is cancelled already, so why am I still being charged for May?
Telus has a "Safe Internet" feature that can screen the use of certain products or websites. It is screening out an internet service from Mexico that we use regularly there, and would like to use in Canada. How do I turn off the Safe Internet feature...
I have tried to cancel my home security and my home phone 5 times, which I never wanted when I moved in here two June's ago. I have called and spent significant amount of time making sure it will be cancelled and every time it isn't!!!! This last tim...
I called Telus today to switch my fiber service to the new apartment that I am moving to. I was told that the new building isn't set up for fiber and that my only options are to take 1/10th of the speed or to pay a $160 cancellation fee, and that the...
