Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello, I am moving apartment and I am unable to transfer my Telus PureFibre to the new location as it is not available there. It has come as a surprise to me that Telus are unable to provide this service I am paying for anymore, but I still have to p...
I cannot manage my Optik TV package either online through my laptop or the mobile appCalled several timesNo answers, no solutions
Just upgraded my internet from 1 Gig to 3 GigStill only getting 1 Gig maxHours on the phone and a service callStill only getting 1 Gig max and being charged with 3 Gig Also, just lost my ability to manage my Optik TV on the Telus websiteHours on the ...
Do you have to make a complaint with the Ccts to have this resolved? My services were disconnected and cancelled on May 21st and then two days later I get a bill for May 22nd to June 21st. Next day I was told there was an error on the backend and the...
Hi there, A Telus tech today came and installed fiber access into my downstairs office. I have two computers that can utilize up to 10gbps connections in this room (PC + Home Server). The provided booster only has 1x 5gbps port, 1x 2.5gbps port, and ...
I’m using the slimline 2, and trying to program a new 65” frame tv. When I try to enter code 1290 and then turn off the tv, when I hit “OK” to accept a new code, the green light next to optik flashes, not the red TV light as it’s supposed to. Any ide...
I was suppose to have an installation service today for an upgrade on my internet service; going from 1 gb to 3gb. The technician showed up without any new hardware and told me that there is no stock in the warehouse at the moment. I thought that the...
My husband died. I have had four calls (each of nearly a hour) with reps in the Philippines. All I wanted was to shift the account into my own name and remove a few channels that my husband watched but that I don’t need. All reps were very nice but m...
All I wanted to do was move my service on a future date. Instead, my internet got cancelled literally while I was on the phone with a Telus person about my move, and then after four hours on the phone, finally restored under suspicious circumstances....
Just got a new cable box to replace a broken VIP5662. I keep getting Client inlization error on screen. Trying calling tech support but had to drop call. Any help would be appreciated.
