My partner moved in - She had a Telus account & so did I ( Loyal Telus customers ) - Obviously we can't have 2 accounts at the same address so I cancelld mine and we moved hers from her old address to here - Now my old account of about $67 per month ...
I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...
After being with Telus for 10 plus years. I am deciding that it's time to cancel my services. Random charges appear and then I waste about 45 minutes trying to contact an agent. One even hung up on me today after I asked them to repeat, they were mum...
So, I just got the email this morning about the new rewards portal and decided to check it out. I was looking at the points to redeem for gift cards and it seemed to not be as good of a conversion as I remembered. I popped onto the forums to see if a...
Long-Time Customer Deeply Disappointed with Declining Service and Rewards ProgramWe have been loyal Telus customers for the majority of our adult lives and are now seniors. Unfortunately, we’ve noticed a steady decline in the quality of service over ...
I was a Telus customer until March 2023 (moved out of AB). My bank is telling me that an outstanding debt to Telus is showing on my credit score. I can’t figure out what it was for (I had home, mobility and security services). I no longer have access...
BEEP BEEP BEEP!!!! smoke detector low on battery. I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department. this...
Why has Telus become a non-service business. Their AI assistant is worse than useless and keeps going in circles. When it does refer you to someone it is always the wrong department, and then they keep passing us around to wrong departments. We can’t...
I am having issues with my Telus Rewards Visa gift cards. I had ordered $300 in Visa cards with my points. When I tried using them at multiple retailers they kept declining. After contacting Telus they suggest I contact myprepaidcentre.com and they s...
I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...
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