Roughly a year ago, I had a Telus account show up on my Credit Report. The account does not belong to me and I have never opened a Telus account in the past. I tried reaching out to Support but they wouldn't help me without the account number. I don'...
I ported my senior parents over to Telus for their one-year prepaid plan with the data bonus but after the first month, it's completely disappeared from the account and they have no data.I have tried numerous times to connect with Telus via telephone...
250-277-7802 called me and offered to fix all the problems and give me a 30% loyalty discount on all my bills. First tip was didn't know my bills or my email. Also just lumping mobility and home stuff together never seems to happen at Telus. Heavy ac...
My mom got me my phone when i was 13(turn 18 in a few weeks) now i need access to it but i don't know my account number or where to find it. Do i have to call the support? It was in person not sure where all the papers are. my mom doesn't know it eit...
No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you
I am in the $100 prepaid plan with unlimited nationwide calling feature, unlimited SMS feature and 2GB of bonus data each month for one year for free. I activated my line on April 17, but on May 17 (1 month after activation) the Unlimited SMS Promo A...
I purchased a Talk and Text 100 plan with a promotion on April 21, 2025. The promo was - unlimited talk and text + 2GB data monthly. I paid for the whole year. Started receiving warnings about impending expiry of air time a week after purchase. Calle...
SO: I called in they said there is credit on account but they cant transfer to my cell phone device payment why is this all other cell phone companys do it when the customer ask them to do this this is so annoying. and what do they do if there still ...
I previously obtained an offer from a Telus salesman to get Amazon Prime, Netflix, and all other value-added services for an additional $10 per month. It promised that my monthly bill would only increase by ten dollars (72+10). However, my bill this ...
I would like to change the phone number that the authentication code text is sent to when I redeem a Telus Reward. Any idea how to do that?
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