I was a Telus customer until March 2023 (moved out of AB). My bank is telling me that an outstanding debt to Telus is showing on my credit score. I can’t figure out what it was for (I had home, mobility and security services). I no longer have access...
BEEP BEEP BEEP!!!! smoke detector low on battery. I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department. this...
Why has Telus become a non-service business. Their AI assistant is worse than useless and keeps going in circles. When it does refer you to someone it is always the wrong department, and then they keep passing us around to wrong departments. We can’t...
I am having issues with my Telus Rewards Visa gift cards. I had ordered $300 in Visa cards with my points. When I tried using them at multiple retailers they kept declining. After contacting Telus they suggest I contact myprepaidcentre.com and they s...
I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...
Hi Telus IT, Its been a couple weeks now of trying to access Telus Rewards Portal online: https://www.telus.com/my-rewards?INTCMP=support_rewardsfaq_to_rewards Still stuck at messaging about new terms and conditions but no path forward is provided to...
Last month our in-laws moved into our basement and signed up for their own Telus internet. I came home to all my services offline (internet, tv, security…and everything that relies on wifi). I attempted a number of modem reboots but nothing would wor...
I've previously asked about this, but now I've called in and I'm a bit confused. I have an Internet 250 contract expiring soon, and a TV contract expiring in a year (May 2026). It would be convenient if they could be synchronized and ended at the sam...
Little frustrated, trying to complaint here. Got 2 prepaid plans with 100$ 2GB and unlimited. Every month at the time of renewal, our phones stop working for few hours at the very least - cannot make it receive calls or use data. Facing the same issu...
So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. For what I thought was 2 years, back in 2023... Internet...
