My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Service Issues

BEEP BEEP BEEP!!!! smoke detector low on battery. I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department. this...

MPapa15 by Neighbour
  • 400 Views
  • 1 replies
  • 0 kudos

Service

Why has Telus become a non-service business. Their AI assistant is worse than useless and keeps going in circles. When it does refer you to someone it is always the wrong department, and then they keep passing us around to wrong departments. We can’t...

Telus Rewards Visa Gift Card Issues

I am having issues with my Telus Rewards Visa gift cards. I had ordered $300 in Visa cards with my points. When I tried using them at multiple retailers they kept declining. After contacting Telus they suggest I contact myprepaidcentre.com and they s...

ChrisL by Neighbour
  • 1016 Views
  • 5 replies
  • 0 kudos

Plan renewal not working

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...

Telus Rewards Portal Not Available

Hi Telus IT, Its been a couple weeks now of trying to access Telus Rewards Portal online: https://www.telus.com/my-rewards?INTCMP=support_rewardsfaq_to_rewards Still stuck at messaging about new terms and conditions but no path forward is provided to...

Unauthorized Account Changes

Last month our in-laws moved into our basement and signed up for their own Telus internet. I came home to all my services offline (internet, tv, security…and everything that relies on wifi). I attempted a number of modem reboots but nothing would wor...

Syncing two home service contracts?

I've previously asked about this, but now I've called in and I'm a bit confused. I have an Internet 250 contract expiring soon, and a TV contract expiring in a year (May 2026). It would be convenient if they could be synchronized and ended at the sam...

newio by Organizer
  • 513 Views
  • 1 replies
  • 0 kudos

Plan stops working on each renewal.

Little frustrated, trying to complaint here. Got 2 prepaid plans with 100$ 2GB and unlimited. Every month at the time of renewal, our phones stop working for few hours at the very least - cannot make it receive calls or use data. Facing the same issu...

hps by Neighbour
  • 454 Views
  • 3 replies
  • 0 kudos

Resolved! Hidden Cancellation charges...

So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. For what I thought was 2 years, back in 2023... Internet...

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MrSL by Rockstar
  • 1424 Views
  • 5 replies
  • 0 kudos

telusmail.net email deactivated

Telus deactivated all of my telusmail.net email accounts!I cannot log in to myTelus, because the verification code is sent to my telus email.I tried using Gmail account recovery tool, but only got "contact your admin" message. How do I contact Telus'...

Steve9 by Organizer
  • 609 Views
  • 1 replies
  • 0 kudos
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