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Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

I received wrong bill.

I previously obtained an offer from a Telus salesman to get Amazon Prime, Netflix, and all other value-added services for an additional $10 per month. It promised that my monthly bill would only increase by ten dollars (72+10). However, my bill this ...

linkhou by Neighbour
  • 312 Views
  • 1 replies
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Poor Customer Service & Billing

My partner moved in - She had a Telus account & so did I ( Loyal Telus customers ) - Obviously we can't have 2 accounts at the same address so I cancelld mine and we moved hers from her old address to here - Now my old account of about $67 per month ...

Missing Telus Points

I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...

How to Cancel My Services

After being with Telus for 10 plus years. I am deciding that it's time to cancel my services. Random charges appear and then I waste about 45 minutes trying to contact an agent. One even hung up on me today after I asked them to repeat, they were mum...

New Rewards Portal

So, I just got the email this morning about the new rewards portal and decided to check it out. I was looking at the points to redeem for gift cards and it seemed to not be as good of a conversion as I remembered. I popped onto the forums to see if a...

Clowie by Neighbour
  • 883 Views
  • 7 replies
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Service Issues

BEEP BEEP BEEP!!!! smoke detector low on battery. I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department. this...

MPapa15 by Neighbour
  • 484 Views
  • 1 replies
  • 0 kudos

Service

Why has Telus become a non-service business. Their AI assistant is worse than useless and keeps going in circles. When it does refer you to someone it is always the wrong department, and then they keep passing us around to wrong departments. We can’t...

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