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Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
On Tuesday, June 17, 2025, at 4:00 p.m., a woman identifying herself as “Radhika” (mobile: 778-928-3940) visited my parents’ new home in Maple Ridge, BC. She wore TELUS-branded clothing, displayed an ID badge, and offered a bundle that included gigab...
Hello. I have QOLSYS smoke detectors. I've noticed that they flash an amber/orange light (not yellow) on the "hush" button -not on the LED light- once in a while, approximately once an hour. The LED lights continue to flash a green light. The batteri...
Where can I make a complaint against a Telus driver.
Window alarm triggered today at 230am and I let it alarm for a very long time since I don’t know if there is an intruder. No call from adt Telus during and after the alarm This is the 2nd time it happened this year.
On my January invoice I was double billed for a partial period on my security account - two charges, one for a full month and one for a partial month for the same doorbell and same date range. I called (February 21st- 2 hours, most on hold) and on th...
I just got a Telus Doorbell Cam. Is there no way to delete all recordings at once. I live in an apartment and so have lots of recordings. Takes me forever to delete them all. There has to be a better way.
Too many issues with my equipment since the switch from Vivint, how do I cancel the service, right now I am paying for something I don't use
Part 1 (due to character limit in this forum)This is day three of dealing with issues with my entire Telus Account. I've been a Telus customer at my current location for 9 years. Before that 8 years, and so on backwards to 1986.Telus service has dete...
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we w...
Hello! I live in Vancouver and would like to get permission to place a decorative wrap on a utility box. Could you please send me a private message so that I can provide further details? Thank you.
